Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you fill out the contact form on our Website. This may include:

• Name
• Email address
• Phone number
• Message content

We also automatically collect certain technical information when you visit our Website, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring URLs
• Device information

This technical data is collected through cookies and similar tracking technologies (see Section 6 below).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotes for our products and services
• To communicate with you about your project or request
• To improve and optimize our Website and user experience
• To detect and prevent fraudulent or abusive activity
• To comply with applicable legal obligations

We will not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent – when you submit our contact form, you voluntarily provide your data for the purpose of receiving a response.
• Legitimate interests – to maintain Website security and improve our services, provided these interests are not overridden by your rights.
• Legal obligation – where processing is required by applicable law.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist with website hosting, email delivery, and analytics, bound by confidentiality obligations.
• Business partners: Our manufacturing partner Projetta by Weiku, solely as needed to fulfill your product or project inquiry.
• Legal requirements: When disclosure is required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with notice provided to you.

5. SMS Communications

By providing your phone number through our contact form or by reaching out to PVT Doors via SMS, you agree to receive recurring text messages from us. These messages may include responses to your inquiry, project updates, quotes, and relevant communications related to our products and services.

• Message and data rates may apply depending on your carrier and plan.
• Message frequency varies based on your interactions and requests.
• You may opt out at any time by replying STOP to any message you receive from us.
• For assistance, reply HELP or contact us directly at info@pvtdoors.com or (+1) 786 786 1010.

No mobile or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are excluded from all third-party data sharing described in this Privacy Policy and will not be disclosed to any outside party under any circumstance.

6. International Data Transfers

PVT Doors operates primarily in the United States and serves customers worldwide, including in South America, Europe, the Middle East, and beyond. If you are located outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using our Website and submitting your information, you consent to this transfer. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

7. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files placed on your device. You may configure your browser to refuse cookies or to alert you when cookies are being sent. Note that disabling cookies may affect the functionality of certain parts of our Website.

We may use third-party analytics tools (such as Google Analytics) that collect anonymized usage data. These tools operate under their own privacy policies.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Contact form submissions are typically retained for the duration of our business relationship and for a reasonable period afterward for legal and administrative purposes.

9. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access – request a copy of the personal data we hold about you.
• Right to rectification – request correction of inaccurate or incomplete data.
• Right to erasure – request deletion of your personal data, subject to legal retention obligations.
• Right to restrict processing – request that we limit how we use your data.
• Right to data portability – request your data in a structured, commonly used format.
• Right to object – object to processing based on legitimate interests.
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details in Section 14. We will respond within a reasonable timeframe and no later than as required by applicable law.

11. Children’s Privacy

Our Website is not directed to individuals under the age of 16, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

12. Links to Third-Party Websites

Our Website may contain links to third-party websites, including our social media pages (Facebook, Instagram) and WhatsApp. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: